Airport Parking Direct

Terms and Conditions

TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern all parking, vehicle storage, airport transfer, and related services provided by Prestige Airport Parking Heathrow Ltd, trading as Airport Parking Direct (“the Company”, “we”, “us”, or “our”).

By making a booking, leaving a vehicle with us, or using our services, you agree to be legally bound by these Terms.

1. Booking and Payment

1.1 All bookings must be made in advance through our website, telephone booking service, email, or authorised booking partners.

1.2 Full payment is required at the time of booking unless otherwise agreed by us in writing.

1.3 A booking is not confirmed until payment has been received and a booking confirmation has been issued.

1.4 Customers are responsible for ensuring that all booking information is accurate, including:

  • Vehicle registration number
  • Vehicle make and model
  • Departure and return dates
  • Flight numbers
  • Contact details

1.5 Additional charges may apply where incorrect information results in additional operational costs.

1.6 We reserve the right to refuse any booking at our discretion.

2.1 Vehicles accepted for parking must:

  • Be roadworthy
  • Hold valid motor insurance
  • Hold a valid MOT certificate where legally required
  • Be taxed in accordance with UK law

2.2 We reserve the right to refuse any vehicle that:

  • Appears unsafe
  • Has significant fluid leaks
  • Is excessively damaged
  • Cannot be legally driven on public roads
  • Presents a safety risk

2.3 The customer confirms they are authorised to leave the vehicle with us and have legal authority to enter into this agreement.

 

3.1 Unless expressly agreed otherwise, all vehicle keys must be left with our staff.

3.2 Keys may be retained for operational purposes including:

  • Vehicle movement
  • Security procedures
  • Emergency access

3.3 We will take reasonable precautions to safeguard keys while in our possession.

4.1 We reserve the right to move vehicles between parking bays or to our alternative secure storage sites where reasonably required for:

  • Operational efficiency
  • Security reasons
  • Maintenance works
  • Capacity management

4.2 By accepting these Terms, customers authorise our staff and insured drivers to move their vehicle as required.

4.3 Mileage may increase during vehicle movement and operational relocation.

5.1 Transfer services operate between our parking facilities and Heathrow Airport terminals.

5.2 Transfer schedules may vary according to demand, traffic conditions, weather conditions, and airport restrictions.

5.3 Customers must allow sufficient time for check-in, security screening, passport control, and airline requirements.

5.4 We cannot guarantee exact transfer times.

5.5 We shall not be responsible for missed flights resulting from:

  • Late customer arrival
  • Road traffic incidents
  • Airport disruptions
  • Extreme weather
  • Circumstances beyond our reasonable control

6.1 Customers are responsible for ensuring their vehicle is in a roadworthy condition when left with us.

6.2 We recommend customers photograph their vehicle prior to handover.

6.3 Any existing damage should be reported before leaving the vehicle.

6.4 Customers should inspect their vehicle immediately upon collection.

6.5 Any claim for damage must be reported before the vehicle leaves our premises.

6.6 We reserve the right to reject claims reported after the vehicle has been removed from our site unless clear evidence exists that the damage occurred whilst in our custody.

7.1 All personal belongings are left entirely at the owner’s risk.

7.2 Customers must remove all valuables from the vehicle before parking.

7.3 The Company accepts no liability for loss, theft, or damage to personal possessions left inside vehicles.

8.1 Customers parking electric or hybrid vehicles must ensure sufficient battery charge is available for vehicle movement and operational requirements.

8.2 We do not guarantee charging facilities unless specifically purchased as part of the booking.

8.3 We shall not be responsible for battery depletion, charging issues, or manufacturer-related faults.

9.1 We maintain public liability insurance appropriate to our business activities.

9.2 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot legally be excluded under English law.

9.3 Subject to Clause 9.2, our liability is limited to direct loss or damage caused by our negligence.

9.4 We shall not be liable for:

  • Mechanical failure
  • Electrical failure
  • Flat batteries
  • Tyre punctures
  • Windscreen damage caused by road debris
  • Weather-related damage
  • Bird droppings, tree sap, or acts of nature
  • Flooding
  • Rodents, insects, or vermin
  • Theft or damage by third parties
  • Loss of business, earnings, or missed flights
  • Hotel costs or any consequential/indirect losses

9.5 Vehicles are parked at the owner’s risk except where loss or damage arises directly from our negligence.

10.1 Our facilities may be monitored by CCTV for security, crime prevention, and operational purposes.

10.2 CCTV recordings remain the property of the landlord from whom we lease the premises, in accordance with our lease agreement.

10.3 CCTV footage will only be disclosed where legally required or considered necessary for official investigation purposes.

10.4 The presence of CCTV does not constitute a guarantee against theft, loss, or damage.

11.1 Customers must notify us as soon as reasonably possible if their return journey is delayed or their collection date changes.

11.2 Where a vehicle remains in our care beyond the agreed collection date and time, additional parking charges will apply.

11.3 An additional charge of £65.00 per day (or part thereof) will be payable for each day that the vehicle remains in our custody beyond the booked collection time.

11.4 Additional parking charges must be paid in full before the vehicle is released.

11.5 The Company reserves the right to retain possession of the vehicle until all outstanding parking, storage, administration, and associated charges have been paid.

12.1 Vehicles that remain uncollected for more than fourteen (14) days after the agreed collection date, and where no contact has been received from the customer, may be considered abandoned.

12.2 The daily storage charge of £65.00 per day will continue to accrue until the vehicle is collected or otherwise disposed of in accordance with applicable law.

12.3 The Company reserves the right to recover all reasonable storage, administration, tracing, legal, recovery, and disposal costs incurred as a result of an abandoned vehicle.

12.4 Where permitted by law and after reasonable attempts have been made to contact the registered keeper, the Company reserves the right to sell, dispose of, or otherwise deal with the vehicle to recover outstanding charges and costs.

12.5 Any surplus proceeds remaining after the deduction of outstanding charges and costs will be dealt with in accordance with applicable legal requirements.

13.1 For security, insurance, and fraud prevention purposes, the Company will only release a vehicle to the customer named on the booking.

13.2 Vehicles will not be released to spouses, partners, family members, friends, colleagues, chauffeurs, agents, or any other third party unless prior written authorisation has been provided by the named customer and expressly approved by us.

13.3 We reserve the right to require photographic identification before releasing any vehicle.

13.4 Acceptable forms of identification include:

  • Valid UK Driving Licence
  • Valid Passport
  • Government-issued Photographic Identification

13.5 If satisfactory proof of identity cannot be provided, we reserve the right to refuse release of the vehicle until appropriate verification has been completed.

13.6 The Company shall not be liable for any costs, losses, delays, missed travel arrangements, inconvenience, or consequential losses arising from the refusal to release a vehicle where identity or collection authority cannot be satisfactorily verified.

13.7 In exceptional circumstances where the named customer is unable to collect their vehicle, any request for collection by a third party must be submitted in writing and approved by us before collection. We reserve the right to refuse any such request.

13.8 The vehicle shall remain subject to all applicable parking and storage charges until it has been lawfully collected by the authorised customer.

14.1 The Company shall have a contract lien over any vehicle left in its custody for any unpaid parking charges, storage fees, administration fees, recovery costs, legal costs, or any other sums due under these Terms.

14.2 We reserve the right to retain possession of the vehicle and its keys until all outstanding amounts have been paid in full.

14.3 If outstanding charges remain unpaid for an extended period, we reserve the right, where permitted by law, to take appropriate legal action and/or dispose of the vehicle to recover outstanding debts and associated costs.

15.1 Cancellations made more than 24 hours before the scheduled arrival time are eligible for a full refund.

15.2 Cancellations made within 24 hours of arrival are eligible for a refund less a £30.00 administration fee.

15.3 No refunds will be issued for:

  • No-shows
  • Early vehicle collection

15.4 Booking amendments are subject to availability and may incur additional charges.

16.1 Complaints must be submitted in writing within seven (7) days of vehicle collection.

16.2 Supporting evidence (including photographs, if applicable) should be provided.

16.3 We aim to respond within five (5) working days.

16.4 We reserve the right to investigate any complaint before determining liability.

17.1 We process customer information in accordance with UK data protection legislation (including the UK GDPR and Data Protection Act 2018).

17.2 Information processed may include names, contact details, vehicle information, travel information, and payment records.

17.3 Personal information will only be used for operational, legal, and customer service purposes.

17.4 Further details are available in our Privacy Policy.

The Company shall not be liable for any failure or delay resulting from circumstances beyond our reasonable control including severe weather, flooding, fire, industrial action, terrorism, road closures, government restrictions, airport disruptions, or public health emergencies.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

By making a booking with Prestige Airport Parking Heathrow Ltd (trading as Airport Parking Direct), I confirm and agree that:

✅ My vehicle is insured, taxed, and holds a valid MOT where required.

✅ I am authorised to leave the vehicle with the Company.

✅ Vehicle keys must be left with the Company’s staff unless otherwise agreed in writing.

✅ My vehicle may be moved between parking bays and operational sites to suit business requirements.

✅ I have checked all booking information including flight details, return dates, and contact information.

✅ Passenger and luggage restrictions apply to transfer vehicles.

✅ Child seats are not supplied and must be provided by the customer if required.

✅ My vehicle will only be released to the named customer on the booking unless alternative arrangements have been approved in writing by the Company.

✅ The Company may require photographic identification before releasing my vehicle.

✅ Vehicles not collected by the agreed collection date and time will incur additional parking and storage charges of £65.00 per day (or part thereof).

✅ The Company reserves the right to retain possession of my vehicle until all outstanding charges have been paid in full.

✅ I have read, understood, and agree to be bound by these Terms and Conditions